Shipping policy

1. Standard Delivery Timeline

  • We aim to process and deliver all in-stock orders within 3 working days from the date of order confirmation and receipt of full payment.

  • Working days are defined as Monday to Friday, excluding weekends and public holidays.

2. Delivery Hours

  • Deliveries are typically made between 9:00 AM and 6:00 PM.

  • Any requests for specific delivery timing must be made in advance and are subject to availability and approval.

3. Delivery Charges

  • Standard delivery charges may apply and will be disclosed in the quotation or invoice.

  • Additional charges may apply for:

    • Deliveries outside regular working hours.

    • Locations requiring special access (e.g., high-rise units without lift access, restricted sites).

4. Delivery Location Requirements

  • The client must ensure that the delivery location is:

    • Safe, accessible, and ready to receive goods.

    • Staffed by an authorized representative to inspect and acknowledge receipt.

  • If no one is available at the time of delivery, redelivery fees may be incurred.

5. Client Responsibilities

  • Clients are responsible for:

    • Providing accurate delivery details, including access instructions and contact persons.

    • Ensuring site readiness for offloading and secure storage of delivered goods.

  • Vasari Singapore shall not be held liable for damages arising from improper on-site handling or storage after delivery.

6. Inspection Upon Delivery

  • Clients are advised to inspect goods immediately upon delivery.

  • Any damages, discrepancies, or missing items must be reported within 24 hours.

  • Signing of the delivery order without any remarks shall be deemed as acceptance of goods in good condition.

7. Delays and Force Majeure

  • While we strive to meet all delivery timelines, delays may occur due to unforeseen circumstances including:

    • Supplier issues

    • Adverse weather conditions

    • Transportation disruptions

    • Force majeure events

  • Vasari Singapore shall not be held liable for such delays.

8. Change or Cancellation of Delivery

  • Any request to change or cancel a scheduled delivery must be made at least 24 hours in advance.

  • Late cancellation or failed delivery attempts due to client-side issues may incur additional charges.

9. Limitation of Liability

  • Vasari Singapore’s responsibility ends upon successful delivery to the agreed location and acknowledgment by the client or its representative.

  • We are not responsible for loss, damage, or delays caused by events beyond our control.

10. Contact

For delivery updates or inquiries, please contact our team at:
📞 9888 9819
📧 enquiry@vasari.com.sg